You can request an automated password recovery email.
You can apply it to your account with the registration system.
Send us an email at firstname.lastname@example.org. We usually respond within 12 hours.
If you do not receive a response within 48 hours, please send us your question again.
Due to privacy procedure, our support personnel do not have immediate access to your file encryption key. Without the file encryption key, we can only access the status of your files, but not file name or file content.
If you are seeking help on a specific file, please email us with the special subject line "Allow File Access" consenting your permission for support personnel to access your file name and file content.
Your permission is only retained for a single support request. Please allow an additional 24 hours in response time for us to retrieve your encryption key from a separate authentication system.